Shipping policy

Shipping Policy

At Vets2Pets, we aim to get your pet’s products to you as quickly and safely as possible. Below is everything you need to know about how shipping works when you order from us.

Shipping Timeframes

Orders placed on www.vets2pets.com are typically delivered within 4 business days from dispatch.

Please note:

  • Delivery timelines are estimates, not guarantees

  • Delays may occasionally occur due to factors outside of our control

  • Once an order has been handed over to the courier, delivery speed is managed entirely by the courier company

We always do our best to dispatch orders promptly, but Vets2Pets cannot control courier delays, route disruptions, or operational issues.

Order Processing

  • Orders are processed on business days only (Monday–Friday, excluding public holidays)

  • Orders placed on weekends or public holidays will be processed on the next business day

  • You will receive a shipping confirmation email once your order has been dispatched

Courier & Delivery Responsibility

We partner with reputable third-party courier services to deliver your order.

While we carefully select our courier partners, please understand that:

  • Delivery timeframes are dependent on the courier

  • Vets2Pets is not responsible for courier delays, missed delivery attempts, or delivery issues caused by incorrect address details

  • Any delivery instructions provided at checkout are passed to the courier but cannot be guaranteed

Shipping Fees

  • Shipping fees (if applicable) are calculated and displayed at checkout

  • Shipping costs are non-refundable, except where an order arrives damaged or incorrect due to our error

Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will investigate the matter and, where appropriate, arrange a replacement or refund.

Delivery Issues & Delays

If your tracking information shows delays or your parcel appears stuck in transit:

  • Please allow the courier additional time to resolve the issue

  • If delays extend beyond a reasonable period, contact our support team and we will assist where possible

Please note that refunds or replacements cannot be issued solely due to courier delays once an order has been successfully dispatched.

Address Accuracy

It is the customer’s responsibility to ensure that all delivery details are correct at checkout.

Vets2Pets cannot be held responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays caused by incorrect or incomplete delivery information

Our Commitment to You

We are committed to a smooth and transparent shipping experience and will always assist where we reasonably can.

If you have questions about your order, delivery timelines, or tracking information, please contact us at:

📧 info@vets2pets.com